Frequently Asked Questions

Reserving your Stoop Residence

How long is the entire booking process?


The entire booking process takes about one business day from start to finish!




What are the requirements to apply for a residence?


To apply for a Stoop home, US residents need proof of employment, bank statements, most recent pay stubs and a photo identification. Students need a letter of enrollement, bank statement and photo ID. If you are an international resident, most recent bank statements and two photo IDs are required.




Can I visit a residence before I book?


You can! To book a tour, email live@mystoop.com. Can't make it? Experience a virtual tour by clicking the 3D link in our listing descriptions. With Stoop, what you see is always what you get!




Can I use a guarantor when applying to a residence?


if you do not have the requirements to apply to a Stoop residence, you can have the help of a guarantor to apply!




What are my payment options for my security deposit?


We don't believe your security deposit should prevent you from finding your next Stoop home. Instead of a paying a full month security deposit that tenants will get back at the end of their stay, tenants can register on Obligo to insure their stay, by paying a small monthly fee (ranging between $5-$15!)





Become a verified member

What is a verified member?


Finding your next home just got sweeter. With a one time payment of $20, a Stoop Member becomes verified to ensure optimal safety and security in our Stoops. This fee allows us to perform a standard background and credit check.
Becoming a Verified Member does not mean you have been approved for your stay, simply because some units are not available for certain dates.




Why should I become a verified member?


Do you really want to miss out on these perks? Not only does a Verified Member receive pre-approved recommendations, they can also sign a lease and move in! These members have instant access to community events, where they can meet our amazing network!




Is a credit check or background check required to book with Stoop?


As part of our seamless application process, we do require a credit and background check. This ensures optimal safety of our members, abided by the FCRA (the Fair Credit Reporting Act).v




Can I book with Stoop if I am not from the U.S.?


Si! Ouai! Absolutely! The Stoop Community is full of members from all over the world. We just ask for a copy of your two most recent bank statements, Photo ID, passport and visa.




I applied to become a verified member. Why did I get denied?


As part of the verification process, members undergo a standard background and credit check. Members that get denied of this verification, simply do not meet our requirements. For a more detailed reason and further options, contact live@mystoop.com




If I get denied, what can I do?


In the event that your application has not been approved, you may contact our leasing team at live@mystoop.com for a more detailed reason and further options.





Payments

Which forms of payment does Stoop accept?


Stoop accepts all major credit cards at a 3% fee, and automatic payments via ACH. Money transfer, certified check and cash are not accepted. If these methods of payment do not work for you, please email live@mystoop.com




What is ACH?


ACH payment is an to electronic payment method. This secure form of payment lets you avoid the 3% fee. ACH does not accept international bank accounts and takes 48hours to process, with micro payments.




Is there a security deposit required to book a Stoop residence?


Yes, all bookings require a refundable security deposit in the amount of one month's rent. Stoop will refund a member's security deposit within 14 days of lease expiration.




Does Stoop charge a broker's fee for their residences?


Stoop does not charge a broker's fee. The only cost to members includes rent, a refundable security deposit, and a one time background check fee. Not a bad deal, huh?




Can I setup autopayments for rent?


Yes! In fact, automatic payments are accepted via ACH bank transfer and Credit Card.




Why am I being charged a membership fee?


Stoop offers move-in ready residences, at an all-inclusive monthly rate. This rate includes a $100 membership fee, which is accountable for the amenities and membership perks of each Stoop. This covers maintenance, bi-weekly cleaning, management and a community team to make the most out of your stay. As a resident, members have access to complimentary community events and can be a part of our network of young professionals. This monthly membership fee, makes this accessible in every Stoop.




What are my payment options for the security deposit? Is there a payment plan available?


We don't believe your security deposit should prevent you from moving into your Stoop home. Instead a paying a full month security deposit that tenants will get back at the end of their stay, members can register on Obligo and pay a small monthly fee ($5-$15) and do not have to be insured!





Roommates

Can I ask for information about my roommates before booking a Stoop room?


Privacy is important to our members, and we like to keep it that way. We may disclose some general information, but we will not disclose anything that may cause discrimination such as sexual orientation, race, etc.

The best way to find out about your new roommates is to meet them!

We perform background checks on our members to ensure everyone’s safety, but if you feel uncomfortable with a roommate text your Residence Manager at home@mystoop.com




Does Stoop have residences for couples?


Stoop currently accepts one guest per bedroom, as our apartments are shared with other guests. For your roommate's sake, we ask that you book a full Stoop residence.




Are pets allowed in Stoop residences?


While the Stoop community LOVES our little furry pals, there are members who have severe pet allergies. We ask that all residences be kept free of pets.




Do you offer female-only or male-only residences?


We do! Though, it is subject to availability. Simply email live@mystoop.com to confirm gender-specific residences. Stoop also performs background checks to ensure the safety and comfort of every member!





Experience a Stoop residence

Are Stoop residences equipped with Wifi?


Yes, all residences are equipped with high-speed Internet access at no extra charge. The wifi password is shared within your Welcome Email upon booking, along with some helpful tips for your new home. Streaming the new season of Game Of Thrones on your ex’s Hulu account just got so much easier!




Are Utilities/Wifi included in the rent?


Yes, all rent prices include high-speed wifi, bi-weekly cleaning, electricity, gas, heat, and hot water. Say goodbye to paper billing, paperless billing, and just bills in general by putting it all on one tab!




Do all units feature the same amenities (washer/dryer/closets, etc.)?


Units vary and all amenities will be listed under the listing’s description. Every apartment features air conditioning, TV and Wifi and closet.




Will my bedroom have a lock?


Unfortunately due to fire safety and occupancy laws, Stoop cannot allow bedrooms to be under lock and key. In case of emergencies, all doors inside our apartments must be readily accessible without the use of a key especially if the bedroom leads to the fire emergency exit. We do, however, provide a safe in every bedroom to keep your personal belongings safe. If you suspect a roommate of going into your bedroom without your permission, notify us immediately by contacting your Residence Manager at home@mystoop.com




Do Stoop residences come with cable?


Does anyone still use cable in 2019? Every Stoop bedroom comes with a Chromecast device that plugs into your TV, and lets you access content from Netflix, YouTube, Hulu, the Google Play Store and other services. You can also use it to stream almost any kind of content from the Chrome browser. Find our easy to use chromecast guide here.





Terms of stay

Can I book a Stoop residence for less than 30 days?


Unfortunately, due to New York regulations, it is not allowed to rent for less than 30 days. Stoop residences are available for 3-12+ month rentals, that are subject to seasonality.




Why can't I choose my move out date?


Stoop offers 3-12+ month leases that are subject to seasonality. We always recommend dates according to your requests and work hard, so that our residents stay with the same members throughout their stay.





510 5th Avenue, Fl. 3

New York, NY 10036

live@mystoop.com

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